Privacy Policy

Effective Date
October 30, 2026. This policy may be updated from time to time.

Introduction
Empire Life Link Home Care Services Inc. respects the privacy of individuals seeking healthcare and community-resource assistance.

Information We May Collect
When necessary for requested assistance, we may collect names, phone numbers, email addresses, addresses, ZIP codes, Medicaid coverage information, health-related information, social needs, and screening responses.

Purpose of Collection
Information may be used for community screening, healthcare navigation, resource identification, requested referrals, and follow-up communications.

Sensitive Information
Medicaid identification numbers, medical information, and detailed screening responses must be collected only through an appropriately secured and approved process, not through ordinary contact forms. Please do not submit sensitive health information through a general website form.

Information Sharing
Personal information may be shared with an identified healthcare or community organization only when permitted by applicable law and supported by appropriate consent, authorization, or another valid legal basis.

SOMOS Community Care
Empire Life Link is in communication with SOMOS Community Care to explore opportunities to assist community members. This does not establish a formal partnership, contract, or authorization to access SOMOS systems.

Data Security
Empire Life Link maintains reasonable administrative, technical, and organizational safeguards appropriate to its operations. Specific safeguards may vary by service and should be confirmed before submitting sensitive information. No unverified encryption, HIPAA certification, or other protection is promised by this policy.

Data Retention
Information is retained according to legitimate operational needs and applicable legal requirements.

Privacy Requests
Individuals may ask questions, request corrections, or withdraw voluntary consent for future disclosures, subject to applicable law. Contact us using the verified contact information on this website.

Cookies and Tracking
This website may use cookies or similar technologies needed for site operation. Any analytics or tracking tools used may change. Review available browser and website privacy choices before using the site.

Children's Privacy
The general website is not directed toward children under 13. Appropriate authorization may be required when information concerns a minor.

Third-Party Websites
External organizations maintain their own privacy policies and procedures. Review those policies before submitting information to another organization.

Contact Information
For privacy questions or requests, contact Empire Life Link Home Care Services Inc. through the Contact Us page and use the verified business contact details displayed there.

Administrator and Attorney Review
This information is provided for general website use and should be reviewed and approved by the website administrator and qualified legal counsel before publication.